IEEMA has provided facility to order certain services/information as per requirement in main web site or specific micro web sites.
Amount once paid through the payment gateway shall not be refunded other than in the case of multiple times debiting a customer’s card or customer’s account being debited with an excess amount for the same service. In such cases, the excess amount will be refunded to the customer.
IEEMA reserves the right to refuse/cancel any order and has sole discretion may cancel any order(s):
i. if it suspects a fraudulent transaction, or
ii. If it suspects a customer has undertaken a transaction that is not as per the order value.
i. if it suspects a fraudulent transaction, or
ii. If it suspects a customer has undertaken a transaction that is not as per the order value.
The refund will be processed, once IEEMA receives the request with necessary evidences of payment deduction from the customers’ account and verified receipt of the same in IEEMA A/c
However, the order once processed by providing service or giving access to download the required information cannot be cancelled.
In case of failed transactions and money has been charged to your card or bank account, please inform us within 24 hours of completion of transaction.
Please include the following details in order to verify the failed transaction, email id, full name, mobile number, and transaction date, purchase amount, order number, copy of payment receipt.
All refunds will be credited to the mode by which the customer made payment, that is back to source and might take 4-5 working days for your money to show up in bank account depending on the bank’s / credit card issuer’s policy.
